How to Refund Fortnite Account [Updated 2024]

Have you ever made an accidental purchase in Fortnite and immediately regretted it? Or maybe you’ve been charged for something you didn’t even buy? If so, you’re not alone. Many Fortnite players have found themselves in similar situations, wondering How to Refund Fortnite Account.

Well, there is good news! Epic Games, the developer of Fortnite, does have a refund policy in place. However, there are a few things you need to know before you can request a refund.

In this comprehensive guide, we’ll walk you through the process of how to refund your Fortnite account, step by step, especially if you were involved in a lawsuit with the FTC a few months ago.

Epic Games – FTC Lawsuit Refund Eligibility

how to refund on Fortnite Xbox
when will the ftc fortnite refund happen | Source: Forbes

Many players want to know how they can get a refund for their Fortnite account after the recent issue involving Epic Games and the US Federal Trade Commission (FTC).

The FTC has extended the deadline for Fortnite players and their parents or guardians to file a claim for compensation related to the agency’s 2023 settlement with Epic Games. The settlement addresses accusations that the video game company employed deceptive practices, including dark patterns, to mislead players into making unwanted purchases. The new deadline for claim submissions is February 29, 2024.

As part of the settlement, Epic Games agreed to pay $245 million, which the FTC will utilize to fulfill compensation claims. Between September and October, the FTC sent emails to over 37 million individuals, notifying them of potential eligibility for compensation. The initial deadline for claim submissions was January 17, 2024.

To submit a claim, you can access the online form at In addition, according to the FTC official website, those who fall into any of these criteria are eligible to get the refunds. The criteria are as follows:

  • Parents whose children made an unauthorized credit card purchase in the Epic Games Store between January 2017 and November 2018.
  • Fortnite players who were charged in-game currency (V-Bucks) for unwanted in-game items (such as cosmetics, llamas, or battle passes) between January 2017 and September 2022.
  • Fortnite players whose accounts were locked between January 2017 and September 2022 after disputing unauthorized charges with their credit card companies.
  • Users must be at least 18 to complete a claim form. If not, a parent or guardian must complete the claim.

How to Refund Fortnite Account

how to refund fortnite account after lawsuit
how to refund fortnite account (ftc) | Source: The Nerd Stash

In addition to the FTC ruling, Fortnite players can get refunds on any purchase done with V-Bucks by doing instant purchase cancellation which is available within 24 hours, or returning a Ticket. Every account will have three tickets to return anytime.

Now that you’re eligible for a Fortnite refund, you can follow these simple steps and get your money back.

  1. To begin with, open the Fortnite game.
  2. Head to the Settings menu.
  3. Then, hit the Support & Refunds option and click on the Return or cancel purchase section.
  4. Now, you’ll see every in-game purchase you’ve made in the last 30 days.
  5. Choose the item you would like to return and hit Use Return Ticket.
  6. Afterward, re-check the items you’re refunding, and click Yes.
  7. Hit Yes again to ensure your choice.
  8. Finally, the items will be removed from your account.
  9. In addition, your V-Bucks will return to your wallet.

It’s worth noting that you can only refund any in-game items you’ve purchased with V-Bucks. Not with anything like the Battle Pass or the item gifts.


I am under the age of 18. Can I apply for a refund?

To request a refund, you need to be at least 18 years old. If you’re not 18 yet, just ask your parent or guardian to fill out the refund claim form for you. Make sure to include your parent’s name and contact details when completing the form.

If I file a claim, will my Fortnite account be affected?

No need to worry about your Fortnite account – filing a claim won’t impact it. You won’t lose any items you’ve bought.

How will I get my refund?

You can choose to get your refund either by check or through PayPal payment.

How much will my refund be?

If your claim is approved, the amount you receive depends on different factors, including how many people submit claims.

When will I get my refund?

Epic Games and FTC plan to send out payments in 2024 after reviewing and validating all claims. We’ll update this page with more information when it’s available.

I don’t live in the United States. Can I apply for a refund?

Currently, Epic Games and FTC only accepting refund claims from Fortnite players in the U.S.

Where can I get more information?

If you need more information or assistance with your claim, you can reach out to the administrator at 1-833-915-0880 or email


There you have it, how to refund Fortnite account. Make sure that you meet all the requirements before you refund certain items. Otherwise, you’ll be unable to take your money back.

Apart from all that, it’s always good to keep an eye on the FTC official site to see if there are further updates about this particular case. 

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