Have you ever experienced issues while live streaming on Facebook? For example, your live video displays notifications like “broadcast interrupted” and Facebook’s server encounters an error.
One of the causes of an error in live videos is related to broadband bandwidth or poor internet connection. Another common cause is firewall issues that slow down the server.
To learn more, let’s discuss the errors that occur during live streaming and how to overcome them.
Why Does “Troubleshoot Live Video” Happen on Facebook?
You may wonder why your live streaming keeps stopping. Well, there are several possible reasons why your Facebook live stream keeps getting interrupted. One primary reason could be network connectivity issues. If the network connection is poor, it can disrupt Facebook live streaming.
Poor internet connection can be caused by various factors. First, the division of internet connection on your PC and mobile devices, such as iOS or Android smartphones. Therefore, it is recommended to disable applications on your phone that consume internet data, such as Instagram or others.
When encountering Facebook live streaming errors, try testing your internet speed. This step can help identify whether the problem is due to network failure affecting the video on your Facebook live stream.
Furthermore, if you’ve experienced Facebook livestreams that keep cutting out, it could be due to a full browser cache. This cache can result from forgetting to disable ad blockers.
These are some common underlying causes if you encounter Facebook live streaming errors. Now, how do we solve this problem?
How to Fix Facebook Error during Live Streaming?
In this section, we will discuss how to address the question, “Why does my live Facebook keep stopping?” There are several methods to overcome this issue, especially for streamers like you.
1. Troubleshoot Live Videos
If you encounter issues while live streaming from your account page, follow these steps to resolve the problem.
Check Error Message: Once you start the broadcast, the system will record the event in the log. The easiest way to identify issues during live streaming is by checking the “Event Log.”
The Event Log will indicate where the error or issue occurred. You can also use filters to display warnings or alerts for those problems.
2. Use This Checklist
If you’re a streamer, pay attention to the following points to identify the cause of the Facebook live streaming error. Here are some of them:
- Use a web browser on your personal computer to ensure that you’re live streaming from your personal computer.
- It takes about 10 seconds for your live stream to appear in the preview. Wait for 10 seconds to see if the stream is successfully displayed or not.
- Check if you have a stable broadband connection. Always test your internet speed online.
- Remember to disable ad-blocking software (adblock) or browser plugins. These can potentially interfere with video player loading.
- Check your firewall settings to ensure that the internet port is allowed for communication. If your internet port cannot integrate with live streaming, that may be the problem.
- Verify if your live streaming URL is correct. Pasting the wrong URL can affect the live stream’s flow.
- If your internet connection is unstable, go to Settings > Live Producer > check “End live video if the stream stops.”
- Use a wired connection for extra security for your internet connection.
- Keep the wireless connection exclusively for streaming. You can change the password before the broadcast, ensuring the internet connection is not shared with other devices.
- Use “Publish as test broadcast” to verify if the live stream is genuinely secure. These points can be considered standard security measures to resolve and even prevent Facebook live streaming errors.
3. Clear Browser Cache
Next, you can clear your browser cache. Here are the steps using Google Chrome:
- Open Chrome > Click the three vertical dots on the right side of the browser.
- Select More tools > Clear browsing data or press Ctrl+Shift+Del simultaneously.
- Choose the desired time range to clear browsing history. Select “All time” for a complete deletion.
- Click on “Cached images and files” along with other options.
- Click “Clear data.“
4. Disable Adblock
One way to prevent livestream errors is by disabling Adblock. There is an option within the browser extension that you can use. There is also a carte-blanche option that applies to all ad blockers. Here are the steps:
- Open Settings.
- Click on “Manage Add-ons.”
- Select “Toolbars and Extensions.”
- Right-click on ad-block and tap “Disable.”
If you encounter errors during live streaming on Facebook, there are several potential causes to consider, such as poor internet connection, bandwidth issues, or firewall settings. To troubleshoot these issues, you can check error messages, use a checklist to ensure proper settings, clear your browser cache, and disable adblock. By following these steps, you can effectively address and resolve Facebook live streaming errors, ensuring a smoother streaming experience.
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