How To Refund A Game On Xbox

Source: IGN India

You may have purchased a popular and exciting game on Xbox. But turned out, you got disappointed and wonder how to refund a game on Xbox and get your money back. Well, it’s actually not possible to ask for a refund for a digital game. However, Xbox seems quite wise by giving you a chance to do it.

However, though you are still possible to ask for a refund for Xbox, doesn’t mean it’s easy. You have to meet their policies and rules and a few steps before you get your money back. If you need to know more about it, just keep on reading.

Xbox Refund Policy And Rules

How To Refund A Game On Xbox
Source: Evening Standard

Xbox has set several rules before allowing their customer to request a game refund. Xbox will approve your request if you have met these rules:

  • Refunds are only available within 14 days after the purchase
  • Make sure you have legitimate reasons to request refunds
  • Refunds cannot proceed if you have played the game for more than two hours across all accounts
  • Refunds are available at least one day after the game’s release date, or after you launched the game at least one time
  • You are not able to request refunds for add-ons, season passes, and downloadable contents
Source: Rock Paper Shotgun

Particularly, there are four conditions defined as legitimate reasons. They are:

  • The game has been purchased by accident
  • The game doesn’t work properly or there’s any malfunction on it
  • There’s an error with your bill
  • The game purchased by someone using your account

However, despite Microsoft having set their policy regarding digital game refunds, they never mention that you can choose the payment method for the refund.

How To Refund A Game On Xbox: Step-by-step

Xbox Refund Policy And Rules
Source: Polygon

Once you’ve qualified, now you can proceed to the next step to request refunds on Xbox. Don’t be really surprised if you find it a bit complicated for the directions to request refunds since it’s an uncommon thing to do. So, here’s the tutorial.

  • First of all, go to the Xbox Request a refund page and find the refund button.
  • Second, sign in to an active Xbox account with the username and password.
  • Head to Order history.
  • Then, click on the order number of the item
  • Scroll down and find the Request refund button at the bottom of the screen.
  • Confirm that the order number and the title of the item are correct.
  • After that, select the legitimate reasons for your refund request, and read on the additional information.
  • Next, confirm the email address you desire to use for handling the request.
  • Finally, click Submit.

The thing that is worth noting, the refund process is only available through DoNotPay and its official website. Otherwise, Xbox will not accept the request through email, phone, letter, or in-person.

How To Deal With DoNotPay


Aside from requesting refunds directly through the Xbox website, you can also use DoNotPay. DoNotPay is a robot lawyer app that is able to help you to get your money back. Using this tool is much easier than the official website. You can see the tutorial to use DoNotPay below.

  • To begin with, open the browser and go to the DoNotPay website.
  • Then, create your profile by following the steps.
  • Once you’ve got your DoNotPay profile, log in with the active account.
  • Hit Chargeback Instantly, and add details about the bank and payment option.
  • After that, type in Xbox or Microsoft Store when you asked for merchant information.
  • Follow the rest of the instructions to make a strong case for a refund by filling out the questionnaire.
  • Finally, after you have finished the questionnaire, you’ll get a dispute letter from your bank and Microsoft.
  • Other than that, the legal virtual team will also provide additional evidence to support your claim.

FAQ About Xbox Refund Game

How long does it take to get the refunds from Microsoft?

If you have been eligible to request refunds and have already done the directions above, you are going to receive a confirmation email from the Support Team representative. It usually appears within 72 hours. Additionally, if you can’t find the email in your inbox, do check the Spam or Junk in your email.

Why did the users unable to locate their purchase in the Order history?

These are common issues that many users have experienced. The purchase cannot appear in the Order history may be because the purchase is made less than 24 hours, was a pre-order, was a subscription, was a physical Xbox product, bought from a different account, or you gifted the game to someone.


Now, you have known how to refund a game on Xbox. Though it seems complicated and quite strict, it’s worth trying if you really need to get back your money for something you don’t deserve. Good luck!

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