Why Twitch Prime Sub Not Showing Up? 5 Reasons and How To Fix

Twitch Prime is a program offering benefits to Amazon Prime subscribers, including free Twitch Prime subs that let you support streamers without extra cost. 

Sometimes, Twitch Prime sub not showing up due to several reasons. It can be your Amazon Prime memberships expired or maybe it is because of your browser settings.

In this article, we’ll discuss some possible reasons why this might be happening and provide you with some troubleshooting steps to fix it.

5 Reasons Why Twitch Prime Subscriptions May Not Show Up

Twitch Prime Sub Not Showing Up

There are 5 reasons why your Twitch Prime sub is not showing up on the channels you support. Some common causes include:

  • Internet connectivity issues: If your internet connection is unstable or slow, it may prevent Twitch from updating your subscription status in real time.
  • Browser issues: Certain browser settings or extensions can interfere with Twitch’s website or cause it to display incorrectly.
  • Server outages: If Twitch is experiencing technical difficulties or performing maintenance, it may prevent subscriptions from appearing correctly.
  • Account settings: If your Twitch account is not set up correctly, or if you have enabled settings that prevent subscriptions from showing up, this can cause issues.
  • Payment method errors: If there’s an issue with your payment method, such as an expired credit card or insufficient funds, it may prevent your subscriptions from appearing.

5 Method to Fix Twitch Prime Sub Not Showing Up Issue

So, there are a bunch of reasons why your Twitch Prime sub might not be showing up, but don’t worry because there are 5 easy fixes that you can try. 

  1. Check your subscription status
  2. Ensure Prime Membership is Active
  3. Refresh Your Browser
  4. Disable Browser Extension
  5. Contact Twitch Support

Let’s break down each method so you can get it sorted out.

Method 1. Check your subscription status

Checking your Prime account is vital to ensure it’s not an Amazon Prime Invitee account. Invitee status limits free Twitch Prime benefits, like monthly subscriptions, linked to the inviter’s account.

Guests on others’ household accounts can’t use their Prime for Twitch Prime. Only the inviter can use their free subscription to support streamers.

Here’s how to check your subscription status:

  1. To begin with, sign in to your Amazon account.
  2. Hit the Accounts & Lists option.
  3. Then, navigate to Your Household section in the Your Account section.
  4. Next up, click Manage your household. If it says “You’re an invited member of this household,” then you’re an invited user.

Method 2. Make Sure Your Prime Membership Hasn’t Expired

twitch prime sub not showing up mobile

To use your free Twitch Prime subs, you need an active Amazon Prime account. If your Amazon Prime account has expired, you won’t be able to use your free Twitch Prime sub each month. Plus, if your Amazon Prime account becomes inactive, all of the free Twitch Prime subs you’ve earned over the last few months or years will also stop working.

To be able to check if your Prime membership is still active, you can follow these steps:

  1. Start over by heading over to the Amazon home page.
  2. Then, hit the Accounts and Lists button in the top-right corner.
  3. A new page will pop up and show several options.
  4. Hit the Prime option.
  5. Afterward, find out the status of your Amazon Prime account, including when it will expire or if it has already expired.
  6. If your Prime account has expired, you’ll need to renew it in order to continue receiving free Twitch Prime subs.

Method 3. Refresh your browser

If the previous solutions have not resolved the issue, you might be encountering a different problem. One potential factor could be your web browser. 

To address this, consider refreshing your browser or clearing your cache and cookies. Doing so will prompt Twitch to update your account information and subscription status.

Method 4. Disable browser extensions

Attempting to resolve it involves disabling these extensions, which may necessitate refreshing the page. Be mindful that certain extensions, like ad-blockers or privacy plugins, might disrupt Twitch’s functionality by hindering its proper operation.

Method 5. Contact Twitch support

twitch sub not showing up in chat

If none of the above steps work, it’s time to contact Twitch support. Go to the Twitch support website and submit a ticket explaining your issue. They’ll get back to you as soon as possible and help you resolve the issue. Here’s how to do it:

  1. Sign in to Twitch first.
  2. When on your Twitch home page, click on the three vertical dots.
  3. Then, hit on the Help option to open a new Twitch help page.
  4. On the new page, click on your account name to bring up another menu.
  5. Select the Contact us option to be redirected to a page where you can describe your problem.
  6. From the Category Selection drop-down menu, choose Prime Gaming.
  7. You’ll then be redirected to the Prime Gaming website within a few seconds. Make sure you’re logged in.
  8. Next, select General from the options, and then an Issues selection will appear.
  9. Choose Subscribe to channel with Prime Gaming from the issues, and you’ll be redirected to another new page.
  10. Scroll down the new page until you see the Live Chat button. Click on it.
  11. This will redirect you to another page where you can select the Start Chat option to connect with a live chat representative who can help you with your problem.


Dealing with missing Twitch Prime subs can be vexing, yet solutions are typically straightforward. From verifying your account status to avoiding Amazon Prime invitee status, and from cache clearing to Twitch support, various methods exist to rectify the issue. 

By following our outlined steps, your Twitch Prime subs should swiftly be reinstated.

Boost Your Streaming Presence in Social Media with AI Highlights

Eklipse help streamer improve their social media presence with AI highlights that clip your Twitch / Kick streams automatically & converts them to TikTok / Reels / Shorts

Leave a Comment

%d bloggers like this: